Refund policy

We want you to feel confident activating a device before you pay. That's what the 7-day free trial is for. This page explains when a refund applies once you've purchased a paid activation.

1. Eligible for a refund

• VoltPlayer fails to activate on a supported device due to a fault on our end, and our support team is unable to resolve it.
• You were charged twice for the same activation due to a payment error.
• A paid feature advertised at time of purchase is not actually available on your device or platform.

In these cases, contact support@voltplayer.com within 14 days of purchase with your order details, and we'll issue a full refund.

2. Not eligible for a refund

• Change of mind after a license has been actively used beyond troubleshooting.
• Issues caused by an unsupported or incompatible device.
• Problems with your own playlist, Xtream Codes login, or third-party content provider — these are outside VoltPlayer's control.
• Requests made after the 14-day window, except where required by local consumer law.

3. How refunds are paid

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider. Activation is revoked once a refund is processed.

4. 1 Year plan cancellations

You can cancel automatic renewal at any time before the renewal date to avoid being charged again. Cancelling doesn't retroactively refund the current period unless it falls under section 1.

5. Reseller credits

Reseller credits are sold wholesale and are non-refundable once used to activate a customer device. Unused credit balances may be refundable within 14 days of purchase at our discretion — contact sales@voltplayer.com.

6. Your consumer rights

Nothing in this policy limits any statutory refund or withdrawal rights you have under the consumer protection law of your country of residence.

7. How to request a refund

Email support@voltplayer.com or use the contact page, selecting “Billing & refunds,” with your order number and activation code.